Black Friday Online Shoppers Pass 100M Mark

Washington, D.C.—Shoppers flocked to online sales over the Thanksgiving holiday weekend, as the COVID-19 pandemic unsurprisingly continues to keep consumers away from physical stores.

An estimated 186.4 million shoppers scooped up holiday deals from Thanksgiving to Cyber Monday, according to a survey by the National Retail Federation and Prosper Insights & Analytics.

That’s slightly below the 189.6 million shoppers who made purchases during the same period last year, but well above the 165.8 million shoppers in 2018.

The number of in-store shoppers on Thanksgiving plummeted 55 percent year-over-year, which the NRF attributed both to pandemic and the growing number of retailers opting to close on that day.

The number of in-store Black Friday shoppers fell 37 percent, but it was a strong day for online sales.

For the first time, the number of online Black Friday shoppers passed the 100 million mark, up 8 percent year-over-year.

Online sales also did well on Saturday, rising 17 percent year-over-year.

Some expected interest in Black Friday sales to wane in light of the COVID-19 pandemic, but NRF CEO Matthew Shay had a different perspective.

“I would never say Black Friday is no longer relevant. It’s always going to play a role in the psychology of the traditional kickoff to the holiday season,” said Shay during a results call Tuesday.

“Black Friday is a consumer day that, once upon a time, was of consequence and remains of consequence because it’s a big day for economic activity, but it’s evolved over the last decade into a social day,” he said, adding that this year, shoppers can’t socialize in the normal way.

Shay predicted a year from now, presuming a vaccine has been “widely and safely distributed,” Black Friday could once again be the biggest shopping day of the season.

A total of 95.7 million people were online-only shoppers for the entire weekend, up 44 percent year-over-year.

“The growth in online activity this year was significant, particularly for Black Friday and Saturday shoppers,” said Phil Rist, Prosper executive vice president of strategy, in a press release about the results.

“With the start to the holiday shopping season continuing to move up even earlier, consumers will further utilize these channels.”

The NRF recently launched its “New Holiday Traditions,” campaign, encouraging consumers to shop safely and early this year.

Retailers were prepared for the head start to the season, offering promotions as early as October.

More than 52 percent of consumers surveyed said they scored early holiday sales and