PodcastsJan 12, 2026
The latest poscasttest
MajorsMar 13, 2019
Signet Hires a New CFO, Creates Mall Leadership Team
The retailer is putting the leadership of Kay, Zales, and Peoples under one umbrella.
New Signet Jewelers Chief Financial Officer Joan M. Hilson has worked as the CFO of David’s Bridal and American Eagle Outfitters.
Akron, Ohio—Signet Jewelers Ltd. has appointed former David’s Bridal Chief Financial Officer Joan M. Hilson as its new CFO, the company announced Wednesday.
She will replace Michele Santana, who is stepping down in April.
Early in her career, Hilson spent seven years at Signet division Sterling Jewelers Inc. as the controller to the vice president of finance.
Since then, she has had more than 30 years’ experience in retail and corporate finance, working as CFO of David’s Bridal, American Eagle Outfitters and in the Victoria’s Secret stores division.
“I am excited to have Joan join Signet at such an important time for our business,” said Signet CEO Virginia C. Drosos. “I am confident that Signet will benefit from her transformational experiences and perspective, as we accelerate our Path to Brilliance transformation efforts.”
Signet also announced it is combining the leadership of its Kay, Zales, and Peoples banners under one umbrella, the “Mall Leadership Team.”
Drosos said the reorganization would allow the company to capitalize on banner growth opportunity, improve its product assortment, expand its customer targeting, and improve both the online and in-store experience for customers.
There have been are some position shifts as a result of the reorganization, but no senior executive departures, Signet Vice President of Corporate Affairs David Bouffard confirmed to National Jeweler Wednesday.
Singleton, who has held general manager roles for Zales and Piercing Pagoda, will be responsible for operational responsibilities, including merchandising, marketing and e-commerce for the mall stores.
Bill Luth, former executive vice president of Kay and a 30-year Signet veteran, has been named executive vice president of global store operations.
Kecia Caffie, former divisional vice president and general manager at Piercing Pagoda, has been promoted to senior vice president of Piercing Pagoda.
Singleton, Luth, and Caffie will answer to Sebastian “Seb” Hobbs, Signet’s president and chief customer officer.
“This is key to accelerating our Customer First strategy in year two of our Path to Brilliance transformation,” said Drosos.
Signet said the changes will not have an impact on its external financial reporting structure.
Editors' Picks
Sponsored by
More on Majors
The Latest
Weekly QuizOct 03, 2024
This Week’s QuizTest your jewelry news knowledge by answering these questions.
PodcastsJan 12, 2026
Introducing My Next Question, the PodcastA monthly podcast series for jewelry professionals
Brought to you by
Navigating Cybersecurity: Essential Guidance for JewelersFrom protecting customer data to safeguarding inventory records, it's crucial to learn how to tackle cybersecurity challenges.
PodcastsNov 27, 2025
Test Podcast With VideoTest Podcast With Video. New interview with Ada Lovelace.
PodcastsNov 25, 2025
Test New Podcast PostAbstract for tests. New Podcast interview with John Lennon, Jimi Hendrix and Jim Morison.
ColumnistsOct 09, 2024
Peter Smith: 7 Things to Know When Selling LuxuryAhead of the holiday season, Smith delves into the often subconscious reasons people buy luxury products for themselves or their loved ones.
AuctionsOct 09, 2024
Rolex Worn on Apollo 14 Mission Up for SaleThe GMT-Master “Pepsi” belonging to astronaut Edgar Mitchell is a standout in RR Auction’s online “Space Auction,” going on now.
MajorsOct 09, 2024
PGI Launches New Virtual Sales TrainingRetail sales associates can access the video series on mobile to refresh their selling skills.
Policies & IssuesOct 09, 2024
GJNRF: Reaching Out, Rebuilding Futures For 25 years, India’s Gem & Jewellery National Relief Foundation has provided aid in the wake of war, natural disasters, and global crises.
AuctionsOct 08, 2024
Sotheby’s Selling Jewelry That Belonged to a Bulgarian TsarThe November auction will feature a collection of jewels owned by Ferdinand I, the first king of modern Bulgaria, and his family.
SourcingOct 08, 2024
Rio Tinto Begins New Phase of Production That Will Extend Diavik’s LifeCommercial production has begun underground at the Canadian diamond mine’s A21 pipe.
SurveysOct 08, 2024
What to Know About Online Shopping This Holiday SeasonDeloitte and Adobe Analytics shared their insights on the season, from the retail sales forecast to the role of generative AI.
CollectionsOct 08, 2024
Sylvie Adds New Men’s BandsThe Texas-based jeweler collaborated with luxury clothing brand Uncommon Man on men’s bands designed with European influences.
SourcingOct 08, 2024
Is Current Diamond Industry Turbulence Shaping a ‘New Normal’? Industry players have found ways to cope with market conditions while working to reshape themselves in the face of emerging realities.
SourcingOct 07, 2024
Rio Tinto to Offer 76 Diamonds in 2024 Beyond Rare Tender The sales event, in its second year, features a selection of rare diamonds from the miner’s Argyle and Diavik diamond mines.
CollectionsOct 07, 2024
Olympian Kristi Yamaguchi Partners With Heller Jewelers on New CollectionA portion of the proceeds from the “Always Dream” collection will go to Yamaguchi's foundation, supporting early childhood literacy.
SurveysOct 07, 2024
Hill & Co.’s New ‘Business of Jewelry Report’ Is OutThe first in what is slated to be a series of in-depth reports from the consulting company, it focuses on shortening supply chains.
